By booking tickets through the website under the domain name lymeregismuseum.co.uk (the ‘website’ or ‘site’) or in person at Lyme Regis Museum or over the phone you are entering into an agreement with Lyme Regis Museum on the terms and conditions set out below:
This includes without limitation the following types of tickets:
The term ‘Museum’, ‘we’, ‘us’ and ‘our’ means the Lyme Regis Philpot Museum a charity whose principal office is at Bridge Street, Lyme Regis DT7 3QA.
As a requirement of these terms and conditions, you must comply with the following.
When you confirm your order for tickets by selecting ‘Confirm order’ on the payment page, you are making an offer to the Museum to purchase the tickets on the terms set out in your order. Your tickets will be booked and you will receive a confirmation of this by email, normally within 24 hours. You are responsible for making sure the information in your order is correct before confirming the order.
If you are unable to see the confirmation screen or have any other problem, please email us museum@lymeregismuseum.co.uk.
When you book tickets for events and exhibitions at the Museum using the website, you are deemed to have read, understood and agreed to these terms and conditions.
We accept online payment in a secure environment by credit or debit card. We currently accept Visa, Mastercard©, Delta and Maestro©. All transactions are shown in pounds sterling (£). All prices quoted are correct at the time of publication and where appropriate include UK sales tax (VAT) at the current rate.
In booking a ticket, or using a ticket regardless of whether you were the person who booked it, you understand and agree that:
For all activities, suitable clothing for the weather conditions, duration of walk and location conditions is required. For walks, this includes suitable footwear (waterproof hiking boots and trainers), comfortable trousers, and a waterproof layer in case of rain. This will change due to location and weather conditions as advised by Ian. As the participant, it is your responsibility to be suitably dressed and equipped for the event you have chosen to join. Advertised walks are subject to change if necessitated by safety considerations.
By booking onto any Lyme Regis Museum event you accept that you are participating in any activities of your own accord, entirely at your own risk & expressly accept that the organiser does not have any responsibility or liability for loss or injury.
However, Lyme Regis Museum is fully insured with Public Liability Insurance, Walk Leaders are knowledgeable, experienced and hold relevant First Aid Qualifications.
You accept and are aware of and understand the potential risk and dangers associated with undertaking activity outdoors in a beach and coastal environment and you are voluntarily participating in these activities with knowledge of the risks and dangers involved.
You understand that activities outdoors on the beach and in a coastal landscape involve a risk of injury and that you are voluntarily participating in these activities with knowledge of the dangers involved.
In booking a ticket with Lyme Regis Museum you are declaring yourself free of any condition, disease, infirmity or illness that could limit or affect your participation and you agree to inform Lyme Regis Museum and where appropriate provide written consent from your doctor should such a condition or complaint arise between booking and attending the Museum and taking part in any activity or visit.
You will have the opportunity to ask questions about these activities and other general related issues, like health and safety and if you choose not to take any advice or disregard any advice given, you do so voluntarily and accept liability for all resulting injuries or damage.
You agree that Lyme Regis Museum bears no responsibility for the accuracy of information regarding public transport costs, times and conditions of carriage or statistical, technical or safety specifications regarding equipment, facilities, timings or costing.
Your booking, payment, actual or intended participation also indicates your agreement that Lyme Regis Museum reserves the right to change at any time & without prior or written notice the start, finish, duration. This may be due to safety concerns where Lyme Regis Museum places our highest priority. It is your responsibility to inform the event organiser about any relevant health condition & to ensure you’re personally satisfied with any agreed actions relating to it.
Acceptance on Museum events, activities and walks is subject to the discretion of the Museum and if it is deemed prior to a visit, event or walk that someone is not suitable for a trip for any of a variety of reasons (at our discretion), a refund will be given to the attendee and the booking cancelled.
It is recommended that attendees take out their own appropriate insurance for any activities/travel that you engage in.
When you book tickets with us, there are different ticket types for different people. These are defined as follows:
When you have confirmed your order, no details of your booking can be changed. You have no right to a refund or exchange of your ticket (except as set out in our cancellation and refund policy below). Most tickets are not transferable – they are only valid for the time, day and event stated upon them.
Under certain circumstances tickets to some events may be transferred to another event date within a year of the original date. Tickets transfers are subject to an admin fee. Check the terms and conditions of each individual event for further information.
Certain events maintain a waiting list to resell your ticket if you can no longer attend. Check the terms and conditions and important information of each individual event for further information.
When you arrive at the event, you may need to produce identification, particulalry if you have bought a discounted or concession ticket.
If you requested discounted or concession tickets but do not have your ticket number or relevant identification, you may be refused entry to the event.
Tickets are for personal use only and cannot be resold, transferred or used for promotional, commercial or fundraising purposes without prior written permission from the Museum.
If a ticket is resold or transferred for profit or commercial gain by anyone other than us or one of our authorised sub-agents, then that ticket will be void. If you attempt to enter the Museum, an exhibition or an event with a ticket that has been resold without the Museum’s written consent, you may be refused entry to, or ejected from, the Museum and no compensation will be payable to you by us.
If you are a UK taxpayer and have bought tickets that include a donation, the Museum can claim back extra money from the government through the Gift Aid scheme. This means that your donation is worth even more to the Museum. For every pound paid, we can claim back £0.25 – so if your ticket costs £10 we can claim back an extra £2.50.
By checking the box to Gift Aid your order on the ‘Confirm your order’ page, you confirm that you agree to this statement:
‘I am a UK taxpayer and understand that if I pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all my donations in that tax year it is my responsibility to pay any difference.’
You agree to contact us if you wish to cancel your Gift Aid declaration, if you have changed your name or address, or if you no longer pay sufficient tax to quality for Gift Aid. If you pay Income Tax at the higher or additional rate and want to receive the additional tax relief due to you, you must include all your Gift Aid donations on your Self-Assessment tax return or ask HM Revenue & Customs to adjust your tax code.
Please note that any donation made when buying a ticket is non-refundable.
When your booking has been confirmed, a confirmation screen will show your order number. We will also send you confirmation of your booking information and ticket number to the email address you gave us.
We do not send tickets in the post.
There is no need to print your tickets. You just need to bring your ticket number with you on your mobile or if you prefer, you can print the PDF or email confirmation and present this when you arrive at the Museum.
Children under 16 years of age must be accompanied by an adult.
We reserve the right to remove from an event or refuse entry to anyone who:
On weekends and at other busy times you may need to queue, so please arrive at your event 10 minutes before your chosen time slot. Parking and traveling to Lyme can be difficult so please make sure you allow plenty of time to travel to the Museum. Bookings cannot be changed once completed. Visitors who arrive late may be refused entry.
We reserve the right, at our sole and absolute discretion, to:
It may be necessary in some circumstances for the Museum to cancel your ticket. If we cancel your ticket:
Any contact offering an exchange will be in the form of an email, so you are advised to check your email inbox before visiting the Museum to avoid an unnecessary journey should your ticket be cancelled.
If an event is cancelled or postponed, the Museum cannot be held responsible for any costs incurred by the customer for travel, accommodation or any other related service.
Nothing in these Terms and Conditions affects any of your statutory rights which may not be legally excluded.
We shall not be liable to you in any circumstance for any loss of business, revenue, profits, anticipated savings or goodwill (whether direct or indirect) or for any indirect, special or consequential loss of any kind and in each case howsoever arising, under these terms and conditions even if you have advised us of the possibility of same.
Our maximum liability to you under these terms and conditions shall not exceed the total amount you paid for your ticket.
The Museum shall not be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing or any failure to perform any of its obligations in relation to tickets ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Nothing in these terms and conditions shall serve to exclude or limit the Museum’s liability in respect of death or personal injury caused by the Museum’s negligence or the negligence of its officers or employees or for any fraudulent misrepresentation or any other liability that cannot, as a matter of law, be excluded or limited.
The limitations set out in this section apply equally for the benefit of the Lyme Regis (Philpot) Museum Shop Company Limited.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
The Museum may assign or transfer any of its rights or subcontract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific permission in writing of the Museum.
Any decision by the Museum to not enforce rights under these terms and conditions against a purchaser shall not prevent or restrict the Museum from enforcing those rights against a separate purchaser.
We are committed to keeping your personal information safe. We process personal information in accordance with data protection legislation.
For more information, you can ask to see a copy of our Data Protection Policy. Why do we ask for personal information from you?
We ask for personal information from you when you use our website for the following reasons:
Your personal data is held securely by the Museum in accordance with UK data protection legislation and ICO guidance. When you book tickets through our website, we will email you to confirm your order details.
We use PaymentSense for collecting and processing financial data and they comply with PCI DSS regulations.
If you choose tickets that include a donation to the Museum and you Gift Aid your order, your personal data will be passed on to HM Revenue & Customs only for the purposes of claiming Gift Aid on your order. Your personal data may be stored by HM Revenue & Customs for up to seven years for the purposes of financial auditing.
We endeavour to ensure that the third parties we use to run this area of the website collect and process your data in accordance with data protection legislation and comply with our privacy policy.
You can have your personal information removed from Museum systems at any time by emailing us at: museum@lymeregismuseum.co.uk.
In some cases, we may not be able to remove your personal data from third party systems, such those belonging to HM Revenue & Customs.
If you have any questions regarding the use of your data, please send an email to: museum@lymeregismuseum.co.uk
When you visit the website we may send you a cookie. A cookie is a text-only string of information that is stored by the web browser on your device so that the website can remember who you are.
Cookies are used in the following ways:
By using our website, you agree to provide true, accurate, current and complete information about yourself when you place an order for tickets.
Our terms and conditions of sale may be changed. Please review them regularly. If you continue to use the website after a change has been made you are deemed to have accepted it.
These terms and conditions of sale shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any of these terms or conditions of sale should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining terms and conditions shall survive and continue to be binding and enforceable.
If you have problems with your tickets, or to make general comments or complaints, please contact us:
museum@lymeregsimuseum.co.uk
Last updated: 01/02/2026