Return and Refund Policy

Lyme Regis Museum Trust

Thank you for booking a walk with Lyme Regis Museum Trust.

If you decide you want to change your booking, we’re here to help, please contact us at:
Lyme Regis Museum
Bridge Street, Lyme Regis, DT7 3QA.
T: 01297 443370
E: museum@lymeregismuseum.co.uk

Refunds

You can cancel your booking up to 48 hours before the walk is due to take place and we will refund the cost of the walk. After 48 hours it is no longer possible for us to offer a refund for the walk.

Once we receive notification that you want to cancel your booking we will arrange your refund as soon as possible.

You will receive the credit within a period determined by your card issuer’s policy.

Please note that walks will go ahead in bad weather unless conditions are extreme (for example gale force winds or a MET office Amber or Red warning). If you are in any doubt as to whether a walk will go ahead, please contact us.

If we can help in any other way, or you wish to give us feedback about the quality of our service please contact:
Operations Manager
Lyme Regis Museum
Bridge Street, Lyme Regis, DT7 3QA.
E: museum@lymeregismuseum.co.uk
T: 01297 443370